Privacy Policy

1. Information We Collect

We collect personal information necessary for service delivery, including: name, contact details (email, phone), inspection location, payment information, and any additional details you provide during booking or inquiry processes.

2. How We Use Your Information

Your personal information is used solely for: service delivery and communication, payment processing, scheduling and coordination, quality assurance, and legal compliance. We do not sell, rent, or share your personal information with third parties except as required for service provision.

3. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Data is stored securely and accessed only by authorised personnel for legitimate business purposes.

4. Information Sharing

We may share your information with payment processors for transaction completion, cloud storage providers for report delivery, and legal authorities when required by law. If you submit an engineering assessment request and provide consent, we may also share your contact and project details with Westvale Partners so the proposed engineering scope and next steps can be reviewed. Third-party providers are expected to handle information in accordance with applicable privacy obligations.

5. Your Rights

You have the right to: access your personal information, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and opt out of marketing communications. Contact us to exercise these rights.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Financial records are retained for 7 years as required by Australian law.

7. Cookies and Tracking

Our website uses essential cookies for functionality. With your permission, we use Google Analytics and Umami Cloud to understand website usage and improve the user experience. Google Analytics may use analytics cookies; Umami's standard tracker does not set cookies. We do not intentionally send names, email addresses, phone numbers, street addresses, or form contents to either analytics service. You can change or withdraw your analytics preference at any time using the Cookie preferences link in the website footer. We do not use these technologies for advertising purposes.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

10. International Transfers

Your personal information is processed and stored in Australia. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through our website or direct communication. Continued use of our services constitutes acceptance of updated policies.

12. Contact and Data Deletion Requests

For privacy-related questions, concerns, or requests, please contact us at: [email protected] or 0493 472 809. To request deletion of your personal data (including data obtained via Facebook login), please follow the steps on our User Data Deletion page. We will respond to your inquiry within 30 days.