Terms and Conditions

1. Acceptance of Terms

By accessing or using the services of NautiCheckAI (hereafter "we", "us", "our"), including purchasing underwater photography, video, and observational reporting services, you agree to be bound by these Terms. We may amend these Terms from time to time; you are responsible for reviewing them periodically.

2. Services Provided

We offer underwater photographic, video and visual reporting services for marine structures such as hulls, pontoons, moorings and jetties. NautiCheckAI works closely with Westvale Partners where professional engineering input is required. Engineering engagements are scoped, quoted and invoiced by Westvale Partners, who may engage NautiCheckAI to complete the underwater inspection. Professional engineering reports, designs and certifications are prepared and issued by Westvale Partners.

3. Ownership and Usage Rights

• You retain full ownership of all delivered media and reports.
• For Westvale-led engineering engagements, ownership and usage rights are governed by the terms of Westvale Partners' quote or agreement.
• By purchasing our services, you grant NautiCheckAI a non‑exclusive, royalty‑free licence to use selected images or short video excerpts (clips under 60 seconds or stills under 20 MB) for marketing or promotional purposes (e.g., on our website or social media).
• You may opt out of this grant by providing written notice at the time of booking.

4. Delivery of Services

• Deliverables are provided via email and/or cloud services such as Google Drive.
• You are responsible for supplying accurate contact information and ensuring access to digital delivery platforms.
• NautiCheckAI visual inspection reports are typically delivered within 24–48 hours unless a different timeframe is agreed.
• Delivery timing for professional engineering reports is confirmed by Westvale Partners as part of the engineering scope.
• We are not liable for delays due to incorrect contact details, third-party outages, or client-access constraints.

5. Limitations and Disclaimers

6. Refund & Re‑Inspection Policy

• Our services are offered for a fee; once footage or reports are delivered, no refunds or re‑inspections are available.
• If no usable deliverables result from documented equipment failure, we may, at our discretion, offer a partial or full refund or complimentary re‑inspection.

7. Privacy & Personal Information

We collect only the personal data essential for service delivery (e.g., name, contact info, inspection location, and payment details).

We uphold the updated Australian Privacy Principles and do not share your data except as needed for service provision. For an engineering assessment enquiry, this may include sharing contact and project information with Westvale Partners with your consent so the required scope and next steps can be reviewed.

8. Legal Indemnity

By engaging NautiCheckAI, you agree to indemnify and hold harmless NautiCheckAI and its owners, operators, contractors, and agents from any claims, costs, damages, or losses arising from:

• Your reliance on any report, photograph, or video provided;
• Decisions based on those deliverables;
• Environmental or technical limitations affecting image clarity or completeness; or
• The observational nature and stated limitations of NautiCheckAI visual inspection services.

9. Jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any disputes must be resolved in the courts of Queensland, to whose jurisdiction you irrevocably submit.

10. Client Access Responsibility

You must ensure safe, legal, and unimpeded access to the inspection site, including obtaining permissions for private marinas, moorings, or restricted areas. All operational safety and compliance obligations remain your responsibility.

11. Cancellation Policy

Cancellations with less than 24 hours' notice may incur a cancellation fee (e.g., 50% of the booking amount), at our discretion. Non-payment may result in rescheduling fees or service denial.